FAQ

Currently and until posted otherwise, our gate and office hours are as follows;

Monday – Friday         8:00 AM – 6:00 PM
Saturday’s                 9:00 AM – 6:00 PM
Sun & Stat Holidays   10:00 AM – 5:00 PM

Currently, we have many security cameras that are set up in various locations around our facility.  The entire site is locked and monitored during closed hours by our onsite facility managers. When the gate operating system is in place, the gates will be alarmed and will be accessed only by a code system which will only give access to those who have set up the code in advance. Future enhancements to this system will include an app that will allow the customer to access the gate from the convenience of their phone within a certain distance from the gate operator.​

Yes, we do allow reservations of storage bays and encourage this as availability can change quickly.  When calling to reserve, we do ask for a deposit equal to the amount of one month of rent.  The tax and insurance, (if taken), can be paid upon the move into the unit.  The deposit is to hold the unit and then is applied to the first month upon move in. ​We do not hold a unit for longer than two weeks.

The amount of space you need can depend on many factors but here are some guidelines to help get you started;

5′ x 5′ – This unit is great additional space for ​seasonal items like bikes, tires, golf clubs etc. It’s like having an extra closet!

5′ x 10′ or 5′ x 15′ – If you are moving from or the equivalent of a bachelor or one bedroom apartment, either of these units will work for you.

10′ x 10′  – A large one bedroom with den or a small two bedroom apartment will fit nicely in this unit.

10′ x 15′  – A smaller three bedroom home will fit into this unit.  This space would include appliances and clothing items.

10′ x 20 . – This unit is big and is enough space to accommodate a four bedroom home including appliances.

10′ x 25′ and larger – These units are perfect for those who have larger homes with garages and outdoor equipment.  They are also ideal for businesses who want space for extra stock and require pick up and deliveries. 

Remember that with our extra high ceilings in all our units our customers tend to be quite surprised at how much they can fit into a unit.  If you are uncertain, we recommend calling and speaking to one of our professionals who can ask the right questions to help you determine the right size for you!

We try to make doing business with Landmark as comfortable as possible.  As such, we accept all major credit cards, cash and debit payments.  We can set up automatic payments from your bank account, and as well from your credit card.  You can email transfer funds to us as well as go online and pay with a credit card through our system!

All rentals are based on a one-month minimum.  If you move out within the first month, there is no refund.  If you vacate within the second month or later, and have given the required two weeks notice you will receive a full pro rata refund.

We are happy to offer discounts!  We will give a 5% discount if you prepay for six months, and a 10% discount if you prepay for one year.  We also offer many other discounts that change from time to time so be sure to ask when you call or come in!

No, we do not require a security deposit at this time?

We do not have a lease.  However, there is a rental agreement that requires signing.  This agreement outlines what we are providing and what is expected of you as a customer.  This agreement does not bind you for a set amount of time, and you are free to vacate provided all conditions of the agreement are met. 

Whether you are storing for personal or business use, we always recommend that you protect your property.  Sometimes insurance companies will insure property in storage units for an additional cost.  We advise that you speak to your insurance agent for more information on coverages and rates for this coverage.  We do offer our customers protection in conjunction with our insurance policy.  We have an affordable rate and recommend calling into our office for more information on ​rate, ​limits and exclusions.  As stated, we recommend insurance, but it is not a condition to store at our facility, but if outside or our insurance has not been purchased your contents remain unprotected.

Yes​, we offer a variety of sizes with both drive up and hallway access units!  We have ​state of the art in floor heating for a cleaner unit with large loading areas

Yes you can!  If you find that the space you are in is either too small or too large you can transfer anytime.  Our system will either issue a credit to be applied to a smaller unit or calculate an amount owed to go into a larger unit. In both cases we can keep your payment on the same day of the month.​